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Terms and Conditions

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These Terms and Conditions (T&C) govern the sale of products on www.mariammousavi.com by Jewelry di Mariam Mousavi (referred to as “we,” “us,” or “our”). By purchasing our products, you agree to these T&C. If you have any questions, feel free to contact us at info@mariammousavi.com.

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1. Identification of the Seller

Products sold on www.mariammousavi.com are created and sold by Jewelry di Mariam Mousavi, based in Milan, Italy.
VAT Number: 13592170966
Email: info@mariammousavi.com

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2. Conclusion of the Contract

  • By placing an order through our website, you are making a binding offer to purchase the items in your cart.

  • The contract is concluded when we accept your order and confirm it via email. If we do not accept your order for any reason (e.g., items out of stock), you will be notified, and no charge will be made.

  • Custom or made-to-order items will only be produced once payment has been received.

 

3. Prices and Payment

We accept the following payment methods:

  • Major credit and debit cards, including Visa, Mastercard, and American Express.

  • PayPal.

  • Google Pay.

  • Apple Pay.

  • Bank Transfer (orders are processed once the payment is received).

Please note that we do not store any credit card information, as transactions are securely processed by third-party providers.


4. Shipping and Delivery

  • Shipping Methods: Orders are shipped via DHL, with tracking details provided via email.

  • Shipping Time: We aim to ship orders within 7 working days from the date of purchase. Custom-made items may require more time to produce and ship, which will be communicated at the time of the order.

  • Customs Duties: For deliveries outside the EU, any customs fees or import taxes are the responsibility of the customer.

  • Delivery Issues: If the provided shipping details are incorrect or incomplete, additional shipping charges for re-delivery will be the customer’s responsibility. If the customer refuses to pay these fees, we reserve the right to cancel the order, retain the goods, and refund only the product cost.

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5. Right of Withdrawal

  • Standard Products: In accordance with Italian law, you may withdraw from the contract for any reason within 14 days from receiving the product, provided it is in its original condition, unused, and in the original packaging. To exercise this right, you must notify us by email at info@mariammousavi.com within the 14-day window.

  • Custom or Personalized Items: The right of withdrawal does not apply to custom-made or personalized products (e.g., engraved or made-to-measure items), in accordance with Article 5, comma 3 DL 186/99.

  • Returns: Returned items must be sent to the following address:
    Jewelry di Mariam Mousavi, Via Olona 7 , 20123 Milano , MI, Italia
    The customer is responsible for return shipping costs.

  • We reserve the right to refuse returns that do not meet the above criteria. In such cases, the products will be returned to the customer at their expense.

 

6. Refunds

  • Refund Method: Refunds will be processed using the same payment method used for the original transaction. For bank transfers, refunds will be made to the bank account used for the purchase.

  • Refund Timing: Once we receive and inspect the returned product, we will process the refund within 5 business days. Shipping costs and any applicable customs fees are non-refundable.

  • For returned items that show signs of wear or damage, we reserve the right to reduce the refund amount accordingly or reject the return altogether.

 

7. Custom and Made-to-Order Products

  • Custom-made products are crafted according to the specifications provided by the customer (e.g., size, engraving).

  • Customer Responsibility: It is the customer’s responsibility to provide accurate details. Incorrect ring sizes, engraving errors, or other customer-provided mistakes are not considered defects. However, we will work with you to resolve these issues for a fee.

 

8. Product Information and Images

  • The products offered on www.mariammousavi.com are all handmade and may vary slightly from the images displayed. These variations are part of the uniqueness of handmade products.

  • The images on the website are for illustrative purposes only, and colors may differ slightly due to differences in monitor settings.

 

9. Guarantee and Defects

  • Guarantee: We provide a 24-month guarantee for manufacturing defects in accordance with Italian law. To request assistance, you must provide proof of purchase (receipt or invoice).

  • Exclusions: The guarantee does not cover damage resulting from misuse, improper handling, or normal wear and tear.

  • In cases where we are unable to repair or replace a defective item, we may offer a price reduction or full refund, depending on the circumstances.

 

10. Intellectual Property

  • All designs, trademarks, and intellectual property rights related to the products offered on www.mariammousavi.com remain the exclusive property of Jewelry di Mariam Mousavi. You may not reproduce, distribute, or use these designs without our express written consent.

 

11. Limitation of Liability

  • We are not liable for any indirect or consequential damages resulting from the use of our products, including but not limited to loss of profit or business interruptions.

  • We do our best to ensure that delivery times are met, but we are not liable for delays caused by shipping companies or customs clearance processes.

 

12. Privacy

  • Your personal data will be processed according to our Privacy Policy, which complies with the General Data Protection Regulation (GDPR). For more information, please refer to our Privacy Policy.

 

13. Governing Law and Jurisdiction

  • These Terms and Conditions are governed by Italian law. Any disputes arising from the application of these terms will be subject to the exclusive jurisdiction of the courts in the city where the customer resides.

 

14. Changes to These Terms and Conditions

  • We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of the website after such changes will signify your acceptance.

 

Contact Information

For any inquiries, complaints, or issues with your order, please contact us at:

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